Nursery Today magazine

Cosatto statement re: Giggle

Following Cosatto's appearance on Watchdog this week, they have issued the following statement

"We sincerely apologise to any customers who have experienced problems with their Giggle. 

"We're a family company and we take our customers' concerns very seriously indeed.

"Once we became aware of the problem, we quickly identified that a small number of products from some of the first batches was affected. We corrected the problem on all
subsequent products with an enhanced part.

"The team are trying to contact all customers potentially affected and are offering to  collect their chassis, carry out the important enhancement, and return it free of charge
with a three-day turnaround.

"If anyone has any concerns about their Giggle, we would ask them to get in touch via our website or by calling the dedicated Freephone helpline."

Website:
www.cosatto.com/giggle

Freephone: 08000 149 252

FREEPOST, RSLA
KRSR
LLBA, Cosatto Limited, Bentinck Mill, Bentinck Street,
Farnworth, Bolton, BL4 7EP

We have been proudly serving the baby market for over 30 years. Many of us are parents  and grandparents and so are determined to ensure all of our customers get the same
peace of mind we would expect ourselves.


"Once again, we would like to apologise to anyone affected."








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