Nursery Today magazine

Mamas and Papas issue product recall

Nembus, Aureus, Altair Group 123 seats recalled due to safety concerns

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and their factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus Group 123, Mamas & Papas Altair. You can identify the seat by comparing the orange label on the back. The approval code should match and is 04 44596.

Mamas & Papas assures customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.

It has been advised that anyone who may have purchased the above seat mentioned seats, should immediately stop using the product and contact their Customer Services team on 03332 412154. For convenience a designated courier service will collect the car seat and a full refund or replacement given.

Alternatively, these seats can also be taken to a Mamas & Papas store and their advisors will issue a refund or a suitable replacement product. Please note proof of purchase is not required. If you purchased one of these car seats from Asda, Tesco or Shop Direct (Littlewoods & Very), please still contact Mamas & Papas directly.


Social Links