Nursery Today magazine

Torque leads the way with a bespoke technical service centre

Torque’s imaginative and unique approach to providing its clients with a truly comprehensive ‘end to end service’ is further underlined with its latest investment - a state of the art technical service centre

The centre was commissioned and purpose built to the exact specification of Torque Omni-Channel’s Head of Technical Services, Melvyn Wolff, and the centre’s team specialises in product care including quality control, warranty repairs and refurbishing stock for re-sale.

Melvyn recruits and manages his own team and as a result Torque is now able to offer clients a complete professional product care service, unmatched by its competitors. Clients are assured that any returns their company should receive will be handled quickly and efficiently, maximising profitability.

With over 20 years experience in the nursery industry, he comments: “I am particularly proud of our state of the art service centre, designed to help fulfil our pledge to turn around any repair within 72 hours (collection/repair and return).

Using the same equipment as found in the manufacturer’s factories, and with staff trained to the highest level, we can undertake almost all repairs in-house, ensuring peace of mind for our clients.”

Wolff is a key member of the Baby Product Association’s Technical Committee and sits on several British Standards Institute committees for safety and compliance for child safety. Being an expert in his field he is vastly experienced in identifying liability of returns and is therefore able to quickly assess what is and what is not covered under warranty.

Oliver Winstanley, Head of Omni-Channel Torque says: “It is a key part of our Torque philosophy - to provide additional services – to add value and beyond those that clients expect. It is all about the detail, developing tailor made concepts that help make the client’s business more efficient and ultimately, more profitable. This truly marks us out as the number one logistics provider in the nursery and toy sector”.

A closer look at Torque’s Technical Service Centre:

• Warranty repairs
• Quality control
• Stock refurbishment
• Safety and compliance testing
• Processing


For further information on Torque, visit the website: www.torque.eu – or to contact the team direct, call 0800 0855510 or email: enquiries@torque.eu

 


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