Nursery Today magazine

Totseat gets Trusted Trader status

Edinburgh-based Totseat Ltd, designers and manufacturers of the washable, squashable highchair for babies who lunch, have gained Trusted Trader accreditation from Trading Standards in the City of Edinburgh, as part of the capital's new bid to support diligent businesses.

Originally designed to check out the reliability of tradesmen, the Trusted Trader scheme has been expanded to include local product-based business who can comply with Trading Standards rigorous Customer Service programme around quality products and services.

Shirley Dick of Totseat said: "We have worked very closely with Trading Standards for many years to proactively ensure we have the safest, most versatile chair harness in the category. Being accepted as a Trusted Trader is testament to our stringent product quality control and our customer service processes as well as the customer experience, albeit most of our customers are too young to complete the forms.

"A due diligence inspection, such as this, is a good exercise in taking time to looking at business processes objectively, making sure they are all up to date with legislation – and the rest. We are delighted to wear the Trusted Traders badge – which we hope will give our customers confidence wherever in the world they may be."


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